The Emergency Department (ED) increasingly is becoming the sole source
of medical care for many individuals. It also is often called the "front
door" to the hospital since it is the first encounter many individuals
have with a hospital. It is also the place where positive or negative
perceptions of the hospital may initially be formed.Managing wait times
and improving the patient experience are nearly synonymous. Especially
since patients seeking medical treatment in the ED will leave due to prolonged
wait times which, has a negative impact on our communities' health.
Citrus Valley Health Partners has embarked on a new project aimed at improving
efficiencies and reducing wait times in our EDs. Our team of physicians,
nurses and other hospital staff and leaders will assess patient flow and
wait times in the Arthur and Sarah Ludwick Emergency Care Pavilion at
Foothill Presbyterian Hospital (FPH) in Glendora. Our goal is to improve
wait times while reducing the Left Without Being Seen (LWBS) rate.
"We are making improvements now and already seeing reductions in our
wait times," said Dr. Scott Isbell, medical director of the ED. "We
are excited about this project and I know that the community will benefit
from our efforts."
Once the project is completed at FPH, our team will focus on translating
the success to our sister CVHP hospitals. We know that patients have choices
on where to receive medical care and we will continue to build on our
mission of helping to keep people well in body, mind and spirit so that
their first choice is CVHP.