Transforming the patient experience: ED wait times

The Emergency Department (ED) increasingly is becoming the sole source of medical care for many individuals. It also is often called the "front door" to the hospital since it is the first encounter many individuals have with a hospital. It is also the place where positive or negative perceptions of the hospital may initially be formed.Managing wait times and improving the patient experience are nearly synonymous. Especially since patients seeking medical treatment in the ED will leave due to prolonged wait times which, has a negative impact on our communities' health.

Citrus Valley Health Partners has embarked on a new project aimed at improving efficiencies and reducing wait times in our EDs. Our team of physicians, nurses and other hospital staff and leaders will assess patient flow and wait times in the Arthur and Sarah Ludwick Emergency Care Pavilion at Foothill Presbyterian Hospital (FPH) in Glendora. Our goal is to improve wait times while reducing the Left Without Being Seen (LWBS) rate.

"We are making improvements now and already seeing reductions in our wait times," said Dr. Scott Isbell, medical director of the ED. "We are excited about this project and I know that the community will benefit from our efforts."

Once the project is completed at FPH, our team will focus on translating the success to our sister CVHP hospitals. We know that patients have choices on where to receive medical care and we will continue to build on our mission of helping to keep people well in body, mind and spirit so that their first choice is CVHP.

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