It is the philosophy of Citrus Valley Health Partners to respond promptly
to patient and family grievances/concerns. At no time will the presentation
of a complaint in itself compromise a patient's future access to care.
Complaints or concerns should be addressed to the appropriate nursing
or department director.
If the concern cannot be resolved by the director of the unit, the Patient
Relations Department may be notified by calling (626) 813-2944 or you
can contact us in writing at the following address: Patient Relations
Department, 1115 S. Sunset Ave., West Covina, CA 91790-3940.
If hospital management has not resolved the concern, The Joint Commission's
Office of Quality Monitoring may be contacted at 1(800) 994-6610 or at
Medicare beneficaries with concerns about quality of care, coverage or
premature discharge should contact Livanta by calling 1-877-588-1123.
Patients or families may also contact the Department of Health Services,
3400 Aerojet Ave., Suite 323, El Monte, CA 91731 or by calling 1-800-228-1019.