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POLICY REGARDING COMPLAINTS OR GRIEVANCES

It is the philosophy of Citrus Valley Health Partners to respond promptly to patient and family grievances/concerns.  The presentation of a complaint will not compromise a patient's care. Complaints or concerns should be addressed to the appropriate nursing or department director. If the concern cannot be resolved by the director of the unit, the Risk Management Department may be notified by calling 626.814.2407. If hospital management has not resolved the concern, the Joint Commission's Office of Quality Monitoring may be contacted at 1.800.994.6610 or complaint@jcaho.org. Medicare beneficiaries with concerns about quality of care, coverage, or premature discharge should contact Health Service Advisory Group (HSAG) at 700 North Brand, Suite 370 Glendale, CA 91203, (866) 800-8749. Patients or families may also contact the Department of Public Health, 3400 Aerojet Avenue, Suite 323, El Monte, CA 91731, (800) 228-1019
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